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Customer Engagement

A collection of 32 posts

Merck takes a slim lead in oncologists' perceptions amid a 'fiercely competitive' environment
News

Merck takes a slim lead in oncologists' perceptions amid a 'fiercely competitive' environment

Merck’s cancer drug giant Keytruda has helped the Big Pharma top how oncologists see cancer drug makers, but no one company is dominating the field. That’s according to the latest report

  • ZoomRx
    ZoomRx
3 min read
Hey Pharma–Do You Know What Your Customers Really Want?
Promotional Tracking

Hey Pharma–Do You Know What Your Customers Really Want?

This article originally appeared in Pharma Exec April 24, 2024 Running a healthcare practice is hard, filled with critical daily activities that aren’t covered in medical school. Patients need help with their

  • ZoomRx
    ZoomRx
5 min read
Mindshare Masters: Top Oncology Brands that Oncologists Trust
Oncology

Mindshare Masters: Top Oncology Brands that Oncologists Trust

Have you ever wondered which oncology brands truly dominate and capture the mindshare oncologists in the ever-evolving field of oncology? With a staggering 100+ new molecular entities approved by the FDA (Fed­er­

  • Manoj Hariharaputhiran
    Manoj Hariharaputhiran
  • Karni Medh
    Karni Medh
3 min read
Oncology Promotion in 2023 [Webinar]
Oncology

Oncology Promotion in 2023 [Webinar]

Sign up to listen to industry experts speak about the 4 success strategies for oncology promotion ZoomRx Blog - Omnichannel myths WP First Name* Last Name* Email* Company* Thanks for your interest. Watch

  • Sara Farina
    Sara Farina
  • Dave Johnson
2 min read
Pharma Marketers' Point of View: The Evolution of the Pharma Promotional Landscape
Promotional Tracking

Pharma Marketers' Point of View: The Evolution of the Pharma Promotional Landscape

Highlight products’ superiority and differentiability Your browser does not support the audio element. Answer questions and/or solve problems Your browser does not support the audio element. Deliver newer data, such as product

  • Varsha Sundaram
    Varsha Sundaram
  • Manoj Hariharaputhiran
    Manoj Hariharaputhiran
17 min read
Physicians' View of the Industry Giants:
Ranking the Top Pharma Companies
Customer Engagement

Physicians' View of the Industry Giants: Ranking the Top Pharma Companies

The pharmaceutical industry is constantly evolving, and the perceptions of healthcare professionals (HCPs) play a critical role in shaping the public's trust and acceptance of drugs. To understand how physicians perceive the top

  • Karni Medh
    Karni Medh
  • Manoj Hariharaputhiran
    Manoj Hariharaputhiran
2 min read
In-Person vs Virtual Medical Sales Visits: A Comprehensive Comparison
Customer Engagement

In-Person vs Virtual Medical Sales Visits: A Comprehensive Comparison

In the medical industry, sales representatives play a crucial role in introducing new products and services to healthcare providers and facilities. Traditionally, these sales visits have been conducted in person, with reps visiting

  • Harshi
    Harshi
2 min read
Omnichannel

Beyond Multichannel Marketing: Delivering Omnichannel Success

In today's increasingly diverse and digital world, effectively engaging with customers has become a complex challenge, even in the life sciences industry. With numerous channels available and a plethora of teams within organizations

  • Vidith Huot
    Vidith Huot
  • Debasish Das
    Debasish Das
2 min read
Being Heard During Treatment Decisions: Quantifying HCP-Patient Conversation Dynamics
Customer Engagement

Being Heard During Treatment Decisions: Quantifying HCP-Patient Conversation Dynamics

To understand the dynamics of HCP-patient communication, ZoomRx conducted an audit of 381 clinical conversations during which a treatment decision was made. These conversations covered a variety of therapeutic areas, including Central Nervous

  • Vinny Valant
    Vinny Valant
4 min read
How to Win in a Crowded Digital Marketplace [White Paper]
Customer Engagement

How to Win in a Crowded Digital Marketplace [White Paper]

Virtually every single HCP can be reached through digital communication, and the costs of increasing the frequency of digital promotion do not scale linearly as they do for sales rep visits. To win

  • Andrew Yukawa
    Andrew Yukawa
2 min read
Uncovering the True Impact of a Black Box Warning
Customer Engagement

Uncovering the True Impact of a Black Box Warning

ZoomRx’s HCP-Patient dialogue research helped brands understand how HCPs were messaging the safety profile of their JAK product based on clinical data. Access the insights in this case study.

  • Vinny Valant
    Vinny Valant
1 min read
The Current State of Sales Rep Promotion: Key Trends in a Post-COVID-19 World
Customer Engagement

The Current State of Sales Rep Promotion: Key Trends in a Post-COVID-19 World

A deep dive into >32,000 in-person and virtual sales rep interactions to examine the impact of the COVID-19 pandemic and uncover key trends in sales rep promotion.

  • Andrew Yukawa
    Andrew Yukawa
  • Ty Harkness
    Ty Harkness
2 min read
The Future of Customer Engagement: Digital Pharma Innovation Week 2022
Customer Engagement

The Future of Customer Engagement: Digital Pharma Innovation Week 2022

As the communication preferences of healthcare providers continue to evolve, life sciences organizations have invested heavily to explore innovative means for connecting, engaging, and partnering with their key customers. The annual Digital Pharma

  • Andrew Yukawa
    Andrew Yukawa
  • Vidith Huot
    Vidith Huot
6 min read
8 Striking Facts about Biopharma Digital Ads
Digital Tracker

8 Striking Facts about Biopharma Digital Ads

To date, it has been difficult to put into perspective the full breadth of digital promotion HCPs receive. PERxCEPT, a next-generation omnichannel intelligence tool, demonstrates surprising new insights about the digital marketplace.

  • Andrew Yukawa
    Andrew Yukawa
2 min read
The Top 10 Most Digitally Active Oncology Brands in Q2'22
Digital Tracker

The Top 10 Most Digitally Active Oncology Brands in Q2'22

ZoomRx has ranked the leading oncology brands by their Q2’22 digital activity by collecting banner ad impressions across the entire digital landscape, with the help of ZoomRx's new omnichannel intelligence tool, PERxCEPT.

  • Andrew Yukawa
    Andrew Yukawa
6 min read
ZoomRx Roundtable: Finding Success in Omnichannel Engagement
Customer Engagement

ZoomRx Roundtable: Finding Success in Omnichannel Engagement

Senior leaders at ZoomRx examine how organizations can make adjustments to their customer strategies and define a path forward for a more cohesive and impactful model of omnichannel engagement.

  • Andrew Yukawa
    Andrew Yukawa
  • Ty Harkness
    Ty Harkness
1 min read
PERxCEPT: Omnichannel Intelligence Reimagined
Digital Tracker

PERxCEPT: Omnichannel Intelligence Reimagined

PERxCEPT enables you to see exactly what your customers see online, providing unprecedented views into the performance of your competitors’ digital tactics vs that of your own. Take your omnichannel intelligence to the next level with this next-generation tool.

  • Andrew Yukawa
    Andrew Yukawa
  • Ty Harkness
    Ty Harkness
4 min read
ZoomRx Roundtable: Identifying key challenges in Omnichannel Engagement
Customer Engagement

ZoomRx Roundtable: Identifying key challenges in Omnichannel Engagement

The best path to optimizing your omnichannel customer engagement strategy begins with identifying common roadblocks facing teams in life sciences. Industry experts at ZoomRx identify the key challenges and discuss how to chart a course toward successful omnichannel engagement.

  • Andrew Yukawa
    Andrew Yukawa
  • Ty Harkness
    Ty Harkness
2 min read
Optimize Your Digital Strategy with Enhanced Competitive Insights
Digital Tracker

Optimize Your Digital Strategy with Enhanced Competitive Insights

The stakes for digital marketing strategies in pharmaceutical markets have never been higher, but too often pharma marketers are left in the dark. PERxCEPT helps pharma marketers get a deeper understanding of both their customers and competitors, enabling them to spend smarter.

  • Ty Harkness
    Ty Harkness
  • Andrew Yukawa
    Andrew Yukawa
4 min read
Dispelling Common Myths in Omnichannel Customer Engagement
Customer Engagement

Dispelling Common Myths in Omnichannel Customer Engagement

The COVID-19 pandemic has proven that an omnichannel customer engagement strategy is essential. However, determining what “good” omnichannel engagement looks like in the rapidly changing healthcare landscape is no small task. Complicating matters

  • Andrew Yukawa
    Andrew Yukawa
  • Ty Harkness
    Ty Harkness
  • Vidith Huot
    Vidith Huot
2 min read
Returning to In-Person Promotion: Physician Expectations for Sales Rep Vaccination
Customer Engagement

Returning to In-Person Promotion: Physician Expectations for Sales Rep Vaccination

As the COVID-19 vaccine rollout continues in the United States, sales teams across the pharmaceutical industry are considering how and when to increase the volume of in-person promotion.

  • Ty Harkness
    Ty Harkness
  • Karni Medh
    Karni Medh
  • Yashaswi Jajodia
5 min read
After Q4 Earnings Calls: Comparing Industry Outlook and Physician Perspectives
Covid-19

After Q4 Earnings Calls: Comparing Industry Outlook and Physician Perspectives

During Q4 earnings calls, biopharmaceutical companies reflected on the cumulative impact of the COVID-19 pandemic. An assessment of US-based physician sentiment (n=62) provides a useful ‘on-the-ground’ perspective to further examine these issues.

  • Kat Lynch
    Kat Lynch
  • Monique J Menezes
    Monique J Menezes
  • Melissa Weinstein
    Melissa Weinstein
4 min read
Q3 Earnings Calls Presented a Case for Cautious Optimism
Covid-19

Q3 Earnings Calls Presented a Case for Cautious Optimism

Having weathered many challenges in Q2 2020, biopharmaceutical firms, by and large, presented a case for optimism during Q3 2020 earnings calls. However, alongside this optimistic outlook were a number of voices expressing

  • Kat Lynch
    Kat Lynch
  • Monique J Menezes
    Monique J Menezes
  • Anu Mohan
    Anu Mohan
4 min read
The Benefits of Video-Conferences over Phone Calls for Oncology Sales Interactions
Customer Engagement

The Benefits of Video-Conferences over Phone Calls for Oncology Sales Interactions

During the COVID-19 pandemic, video conferences have proven to drive much better results compared to phone calls for oncology sales interactions.

  • Manoj Hariharaputhiran
    Manoj Hariharaputhiran
  • Ty Harkness
    Ty Harkness
  • Vidhya Hariharan
    Vidhya Hariharan
3 min read
Understanding the role of PSA In Prostate Cancer Oncologist-Patient Dialogue
Oncology

Understanding the role of PSA In Prostate Cancer Oncologist-Patient Dialogue

The prostate-specific antigen (PSA) score has become a critical post-diagnosis tool for oncologists as they discuss prostate cancer disease state with their patients along with their families and caregivers. Oncologist-patient relationships are based

  • Vinny Valant
    Vinny Valant
  • Kinga Zapert
    Kinga Zapert
3 min read

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